Frequently Asked Questions

All of our prints are produced locally and handled entirely by us. Orders are processed manually, printed to order, carefully checked, and packed by hand to ensure the best quality.

We aim to process and dispatch orders within 2–3 working days. As everything is done manually, during particularly busy periods or if we’re away, processing may take a little longer. If there is ever a significant delay, we’ll let you know.

Orders are dispatched using InPost or DPD,

Delivery times are estimates from the courier once your order has been dispatched:

• InPost: typically 2–3 working days
• DPD: typically next working day

We are not responsible for courier delays once an order has been dispatched.

We currently ship within the UK only. International shipping may be offered in the future.

Yes. Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

As prints are made to order, we are unable to change or cancel an order once it has entered production. If you’ve made a mistake, please contact us as soon as possible and we’ll do our best to help.

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your item. If you choose to return an item, you will just need to cover the return shipping expenses.

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and the packaging.

We’ll arrange a replacement or refund as appropriate.

Unless stated otherwise, prints are sold unframed so you can choose a frame that suits your space, we recommend a simple black frame as shown in the images on the website.

We do our best to represent colours accurately, but screen settings can vary. Slight colour variations between your screen and the printed artwork may occur.

You can contact us by emailing contact@briggscreations.com. We aim to respond within 1–2 working days.